11/27/2023 0 Comments Chatbot google assistantThe result? More personalized, intuitive customer care from the first “Hello.” Live agents close cases faster and more helpfully Improve your contact center with AIĬontact Center AI solutions combine the best of Google AI with popular contact center software, improving customer experience as well as operational efficiency. Contact Center AI solutions rely on Google’s natural language understanding and speech capabilities to automate simple, common interactions, doing handoffs to live agents when needed. Superior Customer Experience with Google Contact Center AI Customers get answers quickly and around the clock Take a quick look at the videos on the left side of this page showing examples of how Google assistant works to truly ‘assist’ your business Google Assistant is the leader in digital and voice commutations. You can now offer channels through social media, webchat, SMS messaging or Voice. Whether you want a Virtual Assistant or mobile application to interact with customers or interact with Virtual Assistants and live call center or customer service agents, Google Assistant allows businesses to engage customers the way they want to be communicated with in a secure platform. Promero’s approach to Google Assistant services is perfect for start-ups, advertising agencies, mid-level or enterprise brands. Promero is ready to help you build your Google Assistant with low, fixed price, fixed scope services. It is a voice assistant capable of engaging in two-way conversations and is available on smart home, mobile devices, website chatbots and call center software IVR software. Promero and Google are helping organizations to transform their operations using advanced voice technology. Reach a new level of Customer Service and Automation Promero provides best practices workshops, aka as ‘Design Sprints’ to assist customers build conversational dialog flow for their Google Assistant. Agent Assist is the feature allows the Google Assistant to access any number of knowledge base management systems or 3rd party applications provided by the customer and provide relevant information in real time to the live agent. And when the communication is escalated to a live agent, the live agent with the help of Agent Assist can become an instant Subject Matter Expert by tapping into the Agent Assist. Google Assistant supports text, voice, chatbots, IVRs, Social Media and Mobile applications. Customers can now use the power of text and voice bots to communicate in a more effective way with customers. That is great news for every customer however the customer is responsible for building the conversational dialog flow that will make the intelligent Google Assistant BOT ready for customer interaction. These call center and CRM vendors have integrated their platforms with Google Contact Center AI into the platform. Promero provides professional services for customers who have call center solutions from Genesys, Avaya, Cisco, Five9, Mitel, Vonage, 8×8, Salesforce and Twilio and want to enhance the customer experience by adding Google Contact Center AI, Google Digital Assistant and Agent Assist to their existing call center platform. Turn every BOT into an Intelligent Virtual Agent and every Live Agent into a Subject Matter Expert The savings in Op-Ex is important to any business. If an artificial intelligent BOT can take the load off of staff from dealing with mundane tasks and those staff members can be re-assigned to more important tasks, the ROI can be significant. The return on investment with a BOT can also be significant. Once your BOT is deployed, Google Cloud usage fees are low and very affordable. Schedule a free consultation to learn more about BOT deployments. BOTs can talk to any communication channel including the most popular social media messengers, mobile applications, chatbots and Text & BOT enabled business lines. Our team is USA based and available during traditional business hours. That is why 87% of all DIY BOT builders fail. Building a BOT can be complex and challenging. Promero provides Google Assistant BOT building services at guaranteed low development fees. More than 82% of businesses today agree that if they do not add voice interaction capabilities to their products, they will lose market share to competitors that do. The majority of those assistants will live on smartphones, mobile apps, social messenger apps and chatbots. Voice enable assistants are reported to increase use by triple to 8 billion by 2023. Rise of Google Assistant AI with Voice: Triple to 8 Billion by 2023
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